Maintenance

DJ Byers Ltd provides a comprehensive service with a professional approach and yet retains a personal feel. Over the years we have achieved many long lasting business relationships with our Clients and fully support them through the stages of establishing cost-effective successful surveillance solutions. In order to protect your investment ongoing maintenance is strongly recommended. This is in full compliance with the CCTV Code of Practice.

Our maintenance service is continually monitored for quality control. By telling us how you rate our performance we can continually update and improve our service to you. The most popular option enjoyed by over 90% of our customers is Full Preventive Maintenance

Full Preventive Maintenance Contract
(Below is an example of a CCTV Contract)

  • Includes annual preventive maintenance visits appropriate to the size of system with full reports provided
  • All service calls are inclusive should problems occur between those visits
  • Replacement/repair of defective equipment, including Hard Drive failures even complete DVR replacement
  • PTZ Dome cameras are expected to fail within 18-36 months when used regularly. We stock many replacement domes from a variety of manufacturers as well as Joysticks
  • Service Stock held is equivalent to £100K of replacement equipment. This means minimum down time for our customer’s systems
  • Includes provision of one of our Cherry Pickers if required
  • 24 Hour Free Technical Support
  • Access to our customer support portal for technical assistance
  • Compliance with Applicable Code of Practice
  • Electronic attendance documentation for transport customers documentation

Service Only Contract
We also offer a Service Only Contract which does not include any replacement equipment but can prevent costly problems occurring. These can be tailored to the individual customer with the assurance of Fully Trained Engineers and product support.